When Will My Order Ship?

Orders are usually processed within 7-10 Business Days, though we aim to have orders processed sooner!

How Long Does Shipping Take?

Our shipping times vary depending on your location since we ship worldwide from multiple fulfillment centers. On average, the shipping time ranges from 4-7 weeks. 

How Do I Cancel An Order?

Please note that order cancellations are only possible within the initial 24 hours following placement.We apologize for any inconvenience caused; however, we prioritize prompt service and strive to expedite order fulfillment to ensure your satisfaction.

What Is Your Return Policy?

In the event of any issues with your order (defective product, incorrect order, damaged order, etc.), kindly reach out to us within 7 days of receiving your order. We are here to assist you and will thoroughly review your case. If your case is approved, we will arrange for a replacement to be sent to you. Please refrain from returning any items before we have reviewed the case. Our dedicated customer service team will carefully assess your request and provide further instructions. Please note that Monarch reserves the right to decline any return request.

Please be aware that you are responsible for covering the shipping costs associated with returning the item. The original shipping charges are non-refundable.

What Methods of Payment Do You Accept?

We accept PayPal, Debit Card, or E-Check (i.e. using your regular Bank Account)


Discover the Future of Bathroom Innovation

Our range of smart toilets combines innovative features with sleek designs, ensuring a seamless blend of form and function. From intuitive controls to personalized settings, our smart toilets offer a truly customizable experience that adapts to your preferences.

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